Specific country information

Yes. Due to customs regulations, these countries may have different courier services options and requirements:

• We must have record of the seller’s name and address before we can forward package to these countries. In most cases, this information is included on the merchant invoice included with your Shipping package. If the merchant does not include an invoice, or if the invoice does not list the seller’s name and address, your International shipment may experience a delay while we collect this information.

• Package Shipping via FedEx (Updated 30 June 2014): We can currently send consolidated shipments, as well as shipments containing merchandise from a single seller, to these countries via FedEx regardless of value.

• Shipping via DHL: Shipping via DHL is not currently available to these countries.

If you submit a ship request that does not meet the criteria for delivery via your preferred courier, we will automatically ship your package via the appropriate courier.

This FAQ is subject to periodic updates. MyShopnShip is committed to providing the best possible experience for our members, and we are continually working with our couriers to offer you as many courier options as possible. Please check this FAQ from time to time for the latest information about shipping to these countries.

Yes. Due to Australian Customs regulations, there are a few important considerations to keep in mind when shipping to Australia:

• We must have record of the seller’s name and address before we can export any package to Australia. In most cases, this information is included on the merchant invoice included with your package. If the merchant does not include an invoice, or if the invoice does not list the seller’s name and address, your shipment may experience a delay while we collect this information.

• Shipping via DHL and UPS: We can send merchandise from a single seller to Australia via DHL and UPS regardless of value.

• We can ship Dangerous Goods to Australia via FedEx and DHL for you. Each carrier has specifications regarding the delivery area, quantity and type of commodity. We will automatically ship your goods with the carrier that can transport your items. In some cases, this may require that we remove an item or items from your shipment and send them in a separate shipment via an alternate carrier. We will always inform you if your package contains Dangerous Goods when it arrives and when you submit a shipment request. If you submit a ship request that does not meet the criteria for delivery by your preferred courier, we will automatically ship your package by the appropriate courier.

• Australian customs charges a 10% goods and services tax (GST) on merchandise, services and shipping costs for packages imported into Australia.

You may need a permit when importing some items into Saudi Arabia. The Saudi Food and Drug Authority requires permits for certain drugs, supplements and pharmaceutical products.

Please note: We can send your merchandise to you while you are applying for the permit, but you may be unable to receive your package until the import permit is approved.

In some cases, it may be necessary to alter your shipping preference to meet Australia import requirements. Situations that may require adjustments to your shipping preferences include:

DHL Shipments: DHL can import shipments that contain orders from a single seller or single purchaser. We must send Courier shipments that do not meet this requirement via FedEx to avoid delays.

Shipments containing Dangerous Goods: FedEx is only able to send shipments that contain Dangerous Goods to certain postal codes. USPS is unable to transport Dangerous Goods. If you request package shipment of Dangerous Goods via one of these couriers, the MyUS Packaging Team will split the Dangerous Goods and ship them with DHL Express. This might require that we send out multiple parcel shipments on the same day; one with your requested carrier and one or more shipments via DHL.

Read more about carrier requirements for Parcel shipments destined to Australia here. Other conditions may also require that we alter your package shipping preferences to comply with import and export regulations. If you have questions about a specific item or Parcel shipment, please contact us.